Frequently Asked Questions

What is your Return Policy?
We offer a 30 day return policy which includes exchange for alternate size only. No exchanges past 30 days will be honored. Please send new size request along with your order number, and please include the original unworn shirt you'd like exchanged. Regular shipping and handling fees apply to all exchanges. Please note that exchanges may take up to two weeks to process.

Please send your return to:

Ruff Ruff & Meow
2060 Placentia Avenue, # C-2
Costa Mesa, CA 92627

Remember, items exchanged must be in original condition & unworn, with tags still attached. Thanks!

What personal Information about customers does Ruff Ruff & Meow gather?
Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our store, and communicating with you. Automatic Information: We receive and store certain types of information whenever you interact with us.

Does Ruff Ruff & Meow share the Information it receives?
Here at Ruff Ruff & Meow we value and respect our customers and their privacy. Though we will keep your information on file for future reference and/or purchases, we do not share any of that information with any other parties.

How secure Is my personal information which I share with the site?
We work to protect the security of your information during order submission by using Secure Sockets Layer (SSL), which encrypts the order information you submit. We reveal only the last five digits of your credit card numbers when confirming an order via email. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. If you have any questions regarding our Privacy Policy, please feel free to contact us by e-mail at info@ruffruffandmeow.com.

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All worldwide rights reserved.